Documentation

Channels

Connect website chat, WhatsApp, social media, email, SMS and more.

11 articles

1Website live chatAdd a live chat bubble to your website so visitors can message your team and get answers without leaving the page.
2WhatsApp (Cloud API)Connect your WhatsApp Business number through Meta's Cloud API with quick setup or manual credentials, sync templates and reply within 24 hours.
3WhatsApp through TwilioConnect a WhatsApp sender you registered with Twilio, so your team can answer WhatsApp messages in EngageOne using your Twilio account.
4Facebook MessengerConnect your Facebook Page so every Messenger chat sent to the Page lands in EngageOne and your team can reply from one shared inbox.
5InstagramConnect your Instagram professional account so Direct Messages, story replies and mentions arrive in EngageOne for your team to answer.
6EmailBring a support mailbox into EngageOne with Google, Microsoft 365, email forwarding or IMAP and SMTP, and answer emails as conversations.
7SMSText customers from EngageOne using a Twilio or Bandwidth number, with delivery status, media messages and SMS campaigns.
8TelegramConnect a Telegram bot to EngageOne in minutes so customers can chat with your business on Telegram and your team replies from one inbox.
9LINEConnect your LINE Official Account through the Messaging API so your team can answer LINE messages from EngageOne.
10TikTokConnect your TikTok business account so direct messages arrive in EngageOne, and reply with text and images within TikTok's 48-hour window.
11API channelBuild your own channel: send customer messages into EngageOne with the Client API and receive agent replies on your server through signed webhooks.

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