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EngageOne security
Your data, your rules
Run EngageOne in the Driansh cloud or on your own servers. Control who sees what, and keep a record of every important change.
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Talk to our team
EngageOne · Deployment
Driansh cloud
Hosted and managed by Driansh
Your servers
Data stays on your infrastructure
Selected
Your private cloud
Run inside your own cloud account
Two-factor
Single sign-on
Audit logs
You choose where data lives
Deployment
Choose where EngageOne runs
Pick the setup that matches your IT and data rules.
Driansh cloud
We host, run and update EngageOne for you. Your team just signs in and starts working.
Your own servers or private cloud
Install EngageOne on infrastructure you control. When you self-host, your conversations and contact data stay on your servers.
Roles and permissions
Give each person the right access
Start with the built-in administrator and agent roles.
Create custom roles with only the permissions a person needs.
Limit access to all conversations, unassigned ones, or only their own.
Decide who can manage contacts, reports and the help center.
Settings · Custom roles
Role: Support lead
Manage all conversations
Manage unassigned conversations
Manage contacts
View and manage reports
Manage help center
Audit logs
A clear record of changes
See sign-ins and sign-outs for your team.
Track changes to inboxes, teams, automation rules, macros and webhooks.
Know who made a change and when it happened.
Settings · Audit logs
Maya updated inbox settings
Today, 09:42
Omar invited a new agent
Today, 09:10
Maya edited an automation rule
Yesterday, 17:25
Leo signed in
Yesterday, 08:58
Who changed what, and when
Sign-in
Safer sign-in for your team
Two-factor authentication with an authenticator app and backup codes.
Single sign-on with SAML, so people sign in with your company identity provider.
Map SAML users to roles in EngageOne.
EngageOne · Sign in
Continue with company SSO
or enter your two-factor code
4
8
1
Webhook sent with
signature: sha256=…
Inbox-level access
Agents only see the inboxes they are added to. Keep teams and brands apart.
Signed webhooks
Webhooks can carry a signature, so your systems can check a request really came from EngageOne.
Strong sign-in
Add two-factor authentication or single sign-on for every account user.
Talk to us about your security needs
We will walk you through deployment options and access controls.
Request a demo
