EngageOne industries

One platform, set up for your kind of business

Every business talks to customers in its own way. See how teams in different industries use EngageOne for orders, support and sales.

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Choose your industry

Each page shows the features and flows that matter most for that kind of team.

Restaurants

A chat bot that shows your menu, takes orders and table bookings, sends a payment link and a tax invoice, and keeps customers updated from a kitchen dashboard.

E-commerce

Order and delivery questions in one inbox, store orders shown beside the chat, WhatsApp offers and order updates, and an AI Assistant for shipping and returns.

Contact centers

Queues across chat, email, WhatsApp, social and SMS, with auto-assignment, SLAs, phone and WhatsApp calls, and detailed reports.

Healthcare

Appointment requests, reports and patient questions handled by the right desk, with reminders on WhatsApp.

Banking, insurance & fintech

Account, claim and payment questions on every channel, with strict roles, audit logs and the option to self-host.

Marketplaces & platforms

Buyers and sellers in separate inboxes, with bots for common questions and APIs to connect your platform.

B2B SaaS

In-app chat, help docs, bug reports to Linear and a clear view of each account's history.

Public sector

Citizen questions answered on WhatsApp and the web, routed by department, hosted on your own servers.

Education

Admissions, fees and student questions answered quickly, with WhatsApp updates for parents.

Beauty & wellness

Bookings over Instagram and WhatsApp, service menus with prices, and reminders that cut no-shows.

Local businesses

One simple inbox for WhatsApp, Instagram, Facebook and website chat, on desktop and mobile.

Automotive

Test drives, service bookings and spare-part queries across showrooms and service centres.

Pharmacies

Prescription uploads, medicine availability and refill reminders over WhatsApp and website chat.

Manufacturing

Dealer, distributor and service enquiries routed to sales, support and spare-parts teams.

Retail

Store and online shoppers served in one inbox, with offers, order updates and loyalty campaigns.

Travel & hospitality

Bookings, changes and guest requests handled across time zones, with confirmations on WhatsApp.

Real estate

Property enquiries from ads and portals captured, qualified and followed up from one inbox.

Logistics & delivery

Tracking, delivery changes and driver issues handled at volume, with updates over WhatsApp.

Telecom & ISPs

Outage, billing and plan questions at scale, with bots, calling and SLA-driven queues.

Non-profits & NGOs

Donor, volunteer and beneficiary conversations in one inbox, with WhatsApp updates for supporters.

What every industry gets

The same core product sits under each setup, so you can start small and add more later.

One shared inbox for every channel
EngageOne AI Assistant for common questions
Bots, automations and canned responses
Teams, labels and auto-assignment
Help center on your own domain
Reports and customer ratings

Don't see your industry?

Tell us how you work with customers today. We will show you how EngageOne can fit.