Driansh Softtech

Documentation

AI Assistant

Set up the EngageOne AI Assistant and AI help for agents.

5 articles

  1. 1Introduction to the EngageOne AI AssistantLearn what the EngageOne AI Assistant does for your customers and agents, how it fits into your inboxes, and what you need before you start.
  2. 2Create an assistantCreate an EngageOne AI Assistant, give it a name and persona, connect it to your inboxes and control when it hands conversations to your team.
  3. 3Documents and FAQsTeach the EngageOne AI Assistant with website pages, PDFs and FAQs, keep documents up to date, and review suggested FAQs before they go live.
  4. 4Scenarios and toolsUse scenarios to tell the EngageOne AI Assistant how to handle specific situations, and give it built-in and custom HTTP tools to take action.
  5. 5Copilot for agentsUse EngageOne AI in conversations: ask Copilot, get reply suggestions, improve drafts, change tone, fix grammar, summarise chats and get label suggestions.

Can't find what you need?

Our team sets up and supports every EngageOne account. Ask us a question, or book a walkthrough of the product with your own use case.

Contact usRequest a demo