Driansh Softtech

EngageOne for B2B SaaS

Support that keeps software customers moving

Software customers expect quick, informed answers inside the product. EngageOne gives them in-app chat and a help center, and gives your team full context on every account.
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What gets in the way

  • Questions arrive by email, chat and Slack
  • Agents lack account details while replying
  • Bug reports need to reach the product team
  • Docs exist but customers can't find them

In-app chat

Chat inside your product

Add the chat widget to your app and pass the user's details, so agents know who they are talking to from the first message.
  • Identify signed-in users
  • Custom attributes like plan and company
  • Help articles inside the widget

Context

Every account's history in one place

Conversations, notes and attributes sit on the contact. Linear issues can be created and linked from the chat.
  • Contact and company details
  • Create or link Linear issues
  • Slack threads for internal discussion

Self-service

Docs and AI answers for common questions

Publish your docs in the help center and let the AI Assistant answer from them. Agents step in for the hard ones.
  • Help center on your domain
  • AI Assistant trained on your docs
  • Hand-off to support or success teams

EngageOne features for B2B SaaS

Help center

Articles customers can search, on your own domain.

AI Assistant

Answers common questions from your own content, day and night.

API & webhooks

Connect EngageOne to your own systems and apps.

Labels

Tag conversations by topic, priority or stage.

CSAT ratings

Ask for a rating when a conversation is resolved.

Automations

Assign, label and reply to chats by rules you set.

See EngageOne for B2B SaaS

Tell us how you talk to customers today. We'll show you a setup that fits.
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