Driansh Softtech

EngageOne for Marketplaces & platforms

Support buyers and sellers from one place

Marketplaces serve two kinds of customers with different questions. EngageOne gives each its own inbox and team, and connects to your platform through the API.
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What gets in the way

  • Buyer and seller questions mixed in one queue
  • Order details live in your own platform
  • Seller onboarding questions repeat every week
  • Peaks during sales overwhelm the team

Two audiences

Separate inboxes for buyers and sellers

Use a website chat for buyers and another for your seller panel, each with its own team, greeting and help articles.
  • One inbox per audience or region
  • Different hours and greetings
  • Separate help centers if you need them

Your data

See order and account details beside the chat

Dashboard apps show your own pages inside EngageOne, and the API lets your platform create conversations and contacts.
  • Dashboard apps for order lookups
  • Client API and webhooks
  • Contact attributes synced from your platform

Scale

Handle sale-day peaks

The AI Assistant and bots take the routine questions, and agent capacity spreads the rest fairly across your team.
  • AI answers for shipping and returns
  • Auto-assignment with agent capacity
  • Canned responses for policies

EngageOne features for Marketplaces & platforms

API & webhooks

Connect EngageOne to your own systems and apps.

AI Assistant

Answers common questions from your own content, day and night.

Teams

Route each conversation to the team that owns it.

Help center

Articles customers can search, on your own domain.

Canned responses

Saved answers your team inserts with a slash.

Automations

Assign, label and reply to chats by rules you set.

See EngageOne for Marketplaces & platforms

Tell us how you talk to customers today. We'll show you a setup that fits.
Request a demo