Driansh Softtech

Documentation

Voice calling

Take and make WhatsApp and phone calls from the inbox.

3 articles

  1. 1Calling overviewTake and make phone and WhatsApp calls in the browser, keep each call in the customer's conversation, and review calls with recordings and transcripts.
  2. 2Phone calls with TwilioConnect a Twilio phone number so agents can take and make phone calls in the browser, with optional call recording and transcripts.
  3. 3WhatsApp callingLet customers call your WhatsApp Business number and call them back from EngageOne once they agree to receive calls.

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