EngageOne by Driansh

Every customer conversation in one place

EngageOne is a shared inbox for chat, WhatsApp, email, social messages, SMS and calls. The EngageOne AI Assistant handles common questions. Your team handles the rest, with the full history in front of them.

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Channels

Meet customers on the apps they already use

Connect your website, WhatsApp, email, social pages and phone line. Each one becomes an inbox, and every message shows up in the same list.

Website chat, WhatsApp, Messenger, Instagram, Telegram, LINE, SMS and email
One customer profile with every past conversation
Your own channels through the API

View all integrations

Website live chat

A chat widget in your colours that visitors can use on any page.

Omnichannel inbox

Every channel feeds one list of conversations for your team.

WhatsApp

Reply to WhatsApp Business messages and send approved templates.

Facebook

Answer Messenger chats from your Facebook page.

Instagram

Handle Instagram direct messages next to every other chat.

Telegram

Connect a Telegram bot and reply from the shared inbox.

LINE

Talk to customers who reach you on LINE.

SMS

Send and receive text messages from the same screen.

Email

Turn support emails into conversations your team can share.

Slack

Get conversations in Slack and reply without switching tools.

API channel

Bring messages from your own app or system into EngageOne.

Pre-chat form

Ask for a name, email or topic before a chat starts.

Mobile apps

Reply to customers from your phone when you are away from your desk.

AI Assistant

Let the EngageOne AI Assistant take the first reply

The assistant learns from your help articles and documents. It answers routine questions at any hour and passes the chat to a person when it should.

Answers based on your own content
Hands over to your team with the chat so far
Suggests replies to help agents answer faster

Explore the AI Assistant

Calling

Take calls next to your chats

Answer phone and WhatsApp calls inside EngageOne. The call is saved in the customer's conversation, so the next agent knows what happened.

Phone and WhatsApp calling
Calls linked to the customer's history
Private notes after each call

Explore calling

Campaigns

Reach out before customers ask

Send WhatsApp template messages and SMS to a group of contacts, or show a chat message to website visitors on a chosen page.

WhatsApp and SMS campaigns to a list of contacts
Website messages based on page and time on page
Replies come back to the shared inbox

Explore campaigns

Team inbox

Tools that help your team work faster

Assign chats, talk in private notes, reuse saved replies and let rules take care of the routine steps.

Auto-assignment by team and agent capacity
Canned responses, macros and keyboard shortcuts
Labels, notes and contact segments

Explore team collaboration

Team collaboration

Work on the same inbox without stepping on each other.

Automations

Set rules that assign, label or reply for you.

Chatbots

Connect a bot to answer simple questions before a person joins.

Teams

Group agents by skill or department and route work to them.

Labels

Tag conversations so they are easy to find and report on.

Private notes

Leave notes and mention teammates inside a conversation.

Contact notes

Keep useful details about a customer on their profile.

Contact segments

Filter contacts into groups you can save and reuse.

Business hours

Show when you are online and set an away message.

Canned responses

Save common replies and insert them with a short code.

Agent capacity

Limit how many conversations each agent gets at once.

Bulk actions

Assign, label or resolve many conversations in one go.

Keyboard shortcuts

Move through the inbox without reaching for the mouse.

Command bar

Search and run actions from one quick menu.

Help center

Publish answers customers can find on their own

Write articles, group them into categories and publish a help center on your own domain. Share an article in a chat with a click.

Articles and categories in more than one language
Search built in
Content the AI Assistant can use

Explore the help center

Reports

Know how your support is doing

See conversation volume, reply times and customer ratings. Break them down by agent, team, inbox or label.

Live view of open work
Reports you can filter by date
Customer satisfaction (CSAT) ratings

See the live view

Live view

See open conversations and who is online right now.

Conversation report

Track volume, first reply time and resolution time.

Agent report

See how each agent is doing over any date range.

Team reports

Compare the workload and speed of each team.

Inbox reports

Find out which channels bring the most conversations.

Label reports

Learn which topics come up most and how fast they close.

CSAT reports

Read customer ratings and comments after each chat.

Audit logs

Check who changed what in your account, and when.

Industries

Set up for the way your business works

See how EngageOne fits restaurants, online stores and contact centers.

Restaurants

Take orders, payments and table bookings in chat, with a kitchen dashboard.

E-commerce

Answer order questions and send offers and order updates on WhatsApp.

Contact centers

Run queues, SLAs, calls and reports across every channel.

Security and deployment

Control who sees what

Give each person only the access they need. Sign in with single sign-on and check every change in the audit log.

Single sign-on (SAML) and two-factor sign-in
Custom roles and permissions
Audit logs for account changes
Ask us about hosting and deployment options

Security details See pricing

See EngageOne with your own channels

Book a short demo. We will show you how it fits your team and answer your questions.

Prefer to talk first? Contact us