EngageOne for e-commerce

Support shoppers before and after they buy

Answer order questions from every channel in one inbox. See a customer's store orders while you chat, send WhatsApp offers and updates, and let the AI Assistant handle the usual questions.

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Shared inbox

Order and delivery questions in one inbox

Shoppers ask about orders on your website, WhatsApp, Instagram and email. EngageOne puts all of those chats in one list, so nothing waits in a forgotten app.

Website chat, WhatsApp, Instagram, Messenger and email together
Store orders shown beside the chat with the Shopify integration
Labels like "returns" or "delivery" to sort the work

WhatsApp campaigns

Send offers and order updates on WhatsApp

Use approved WhatsApp templates to tell customers about a sale, a restock or a shipped order. When they reply, the chat lands in your inbox.

Template messages to a list of contacts
Schedule a campaign for later
Replies handled by your team or the AI Assistant

AI Assistant

Answer shipping and returns questions any time

The EngageOne AI Assistant reads your help articles and policies. It answers the common questions and hands harder ones to your team.

Answers from your own content
Hand-off to a person when needed
Works on website chat and other channels

Help center

Let shoppers help themselves

Publish articles on sizes, delivery times, payments and returns. Customers can search them, and agents can share them in a chat.

Articles and categories on your own domain
Search built in
The same content powers the AI Assistant

More tools for online stores

Canned responses

Save replies for tracking links, refund steps and exchange rules.

Automations

Label and assign chats about returns or payments without manual work.

Website campaigns

Show a message to visitors on a product or checkout page.

Contact segments

Group customers by details you track, for follow-ups and campaigns.

Reports and CSAT

See reply times and how shoppers rate your support.

Mobile apps

Reply to shoppers from your phone when you are away from your desk.

Bring your store's conversations together

See how EngageOne works with your channels and your Shopify store.

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