Take control of your conversations by managing them from your preferred Slack channel while seamlessly sending responses from your Driansh EngageOne agent profile.
Slack · #customer-support
customer-support
sales-leads
general
E1
EngageOneAPP
New conversation from Priya (website chat): “Can I upgrade my plan mid-month?”
R
Rahul
Yes, the difference is pro-rated on your next invoice.
Sent to Priya as Rahul
Replies sync both ways
Create private notes from Slack
Need to collaborate with teammates before replying? Start your message with /note in Slack and create a private note back in Driansh EngageOne.
Slack · #customer-support
customer-support
sales-leads
general
E1
EngageOneAPP
New conversation from Meera (email): “I was charged twice.”
A
Arjun
/note Checked billing, refund already raised.
Saved as a private note in EngageOne
The customer never sees it
Two-click setup
Connect and allow to enable the Driansh EngageOne app in Slack. It’s faster than copying webhook URLs.
Integrations · Slack
Connect
Click Connect in EngageOne
↓
Allow
Approve the app in Slack
↓
Pick
Choose a channel
Slack channel#customer-support▾
Update
Connected
Connect Slack to Driansh EngageOne
Talk to our team about connecting Slack to your shared inbox.
