EngageOne

View the status of your conversations and agents in real-time

See the live view of your available agents, open conversations, and more — on one screen.

See how many conversations are currently open

On the reports overview page, you can see the exact number of conversations that are currently open, unattended, and unassigned.

See how many agents are currently online

You can see the exact number of agents added to your Driansh EngageOne account who are currently online, busy, and offline. This helps you judge your organization’s requests-routing capacity at the moment.

See who is attending how many conversations currently

You can see exactly how many open or unattended conversations at the moment. By default, you’ll see your busiest agents on the top of the list.

Know what’s happening, right now

See the Driansh EngageOne live view in action with a personalised demo.

Request a demo