You only need to create your labels once in your Driansh EngageOne account. Name your labels, give them a description, and choose a colour for distinction. That is all you need to do to activate labels and get more organized. And yes, you can edit them whenever you want.
EngageOne · Add label
Label namebilling
DescriptionPayments, invoices and refunds
Show in sidebar
Colour
Create label
Edit any time
Instantly label your incoming conversations
Once you have added your labels to your account, you will be able to see them on your chat sidebar. You can simply select them to label certain conversations the way you want to.
EngageOne · Conversation with Meera
I was charged twice this month.
Sorry about that! Checking your invoice now.
Labels
billingpriority
delivery
feedback
bug
Get an overview of your labels
From your dashboard, you can view and download your Labels Report. Just select a certain label to get insights on the metrics associated with it—conversations, messages, First Response Time, Resolution Time and more.
EngageOne · Label report
billing214delivery167bug92feedback61
Conversations
214
Messages
1,106
First response
2m 50s
Resolution time
1h 20m
MonTueWedThuFriSatSun
Top label: billing
Bring order to every conversation
See Driansh EngageOne labels in action with a personalised demo.
