Driansh EngageOne calculates and updates your metrics in the background. See how busy a particular team has been, or what the resolution times look like over time, with a bar graph.
EngageOne · Team report
SalesSupportBillingOnboarding
Conversations
642
+8%
Incoming messages
3,180
First response
2m 36s
Resolution time
58m
MonTueWedThuFriSatSun
Support team · 6 agents
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Set custom date ranges, group your graph by day/week/month, and enable Business Hours to view and download custom team reports. Pinpoint teams that need extra resources instantly.
EngageOne · Team report
All teams Last 30 daysDayWeekMonthBusiness hours Download
TeamConversationsFirst responseResolution
Support6422m 36s58m
Sales4181m 52s35m
Billing2334m 20s1h 46m
Onboarding1203m 05s1h 10m
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