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EngageOne for Logistics & delivery
Answer "where is my parcel?" before it's asked twice
Courier, freight and delivery companies handle tracking, address changes and claims at high volume. EngageOne automates the routine and routes the rest.
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All industries
EngageOne · Tracking
Where is my parcel? AWB 50318274
It's out for delivery and will reach you by 6 PM today.
Can you deliver tomorrow instead?
Done — rescheduled for tomorrow, 10 AM to 1 PM.
Track parcel
Change address
Raise a claim
Reply…
Send
Delivery rescheduled
What gets in the way
Huge volumes of tracking questions
Address and time changes need quick action
Claims for damaged goods need several teams
Business customers expect a dedicated contact
Tracking
Let a bot answer tracking questions
Connect your tracking system through the API or an agent bot, so customers get status updates instantly.
Agent bots with your tracking data
Buttons for common actions
Hand-off to an agent for issues
EngageOne · Tracking
Where is my parcel? AWB 50318274
It's out for delivery and will reach you by 6 PM today.
Can you deliver tomorrow instead?
Done — rescheduled for tomorrow, 10 AM to 1 PM.
Track parcel
Change address
Raise a claim
Reply…
Send
Delivery rescheduled
Exceptions
Route address changes and claims fast
Rules send address changes to operations and claims to the claims team, with SLA targets for each.
Automation rules by keyword
Teams for operations and claims
SLA targets for response time
EngageOne · Operations
Vivek
Change delivery address
Address change
Shreya
Parcel damaged
Claim
BluePeak Ltd
Bulk pickup tomorrow
Business
Gaurav
Call · driver not reachable
Escalation
Updates
Proactive WhatsApp updates
Send delivery updates and feedback requests with WhatsApp templates. Replies come back to your inbox.
WhatsApp template messages
Webhooks to your systems
CSAT after delivery issues
EngageOne · Automation rule
When
A message is created
↓
If
Contains "damaged"
↓
Then
Assign to Claims team
EngageOne features for Logistics & delivery
API & webhooks
Connect EngageOne to your own systems and apps.
Chatbots
Collect details and answer simple requests with buttons.
Automations
Assign, label and reply to chats by rules you set.
WhatsApp Business
Chat, approved templates and media on your WhatsApp number.
Teams
Route each conversation to the team that owns it.
CSAT ratings
Ask for a rating when a conversation is resolved.
See EngageOne for Logistics & delivery
Tell us how you talk to customers today. We'll show you a setup that fits.
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