Solutions
Free demo, tailored to your use case
A live call monitoring solution shows supervisors what is happening on the phone system right now. They can watch calls, listen in and step in before a problem reaches the customer.
Our system adds this layer to an IP PBX, call center, softswitch or voice logger, or runs on its own. QA teams get live statistics and recordings to train agents on real calls.
Built for
Features
See ringing, active and conference calls update live on one screen.
Listen to any ongoing call without the agent or customer hearing you.
Speak to the agent only, so you can guide a tricky call in the moment.
Join the call or take it over when a customer needs a senior voice.
Track CPU, memory, SIP registrations and hardware stats alongside calls.
Confirm calls use the right codecs and trunks to catch quality issues early.
Run switch commands from the panel so engineers can troubleshoot faster.
Monitor calls from any browser, whether supervisors are on site or at home.
Use the dashboard in your team's preferred language.
Review call volumes, durations and agent activity over any period.
Benefits
How it works
The monitoring layer connects to your VoIP platform's event and control interfaces. It streams call states to the dashboard and lets supervisors join any call in listen, whisper or barge mode with one click.
Works with
Get in touch
Book a free demo and we'll show you the monitoring dashboard connected to a working phone system.
Share a few details and the right engineer will get back to you.
